Coping with Change
Staff in library & information services are experiencing change on an unprecedented level – new structures, new technology, new ways of working. Such changes impact on working lives and can be stressful.
LIEM is offering a one-day practical workshop to help staff working in libraries, information and archives services understand how people typically react to change. It provides some personal strategies for dealing with the changes experienced.
Copyright Without Tears
This workshop with copyright expert Graham Cornish is an interactive training event providing the opportunity to ask questions and discuss copyright issues in a friendly and relaxed atmosphere. Suitable for beginners or those with some knowledge of copyright issues the day is aimed at anyone who supplies information of any kind or creates it.
Handling conflict situations
Do you face conflict situations during your work and want to learn how to resolve these constructively? This one-day training event for library, information and archive services staff will help you to:
Understand why conflict occurs and recognise the signs
Assess the risk before taking any actions
Manage your emotional reactions and cope with others’ emotions and behaviours
Know how to act assertively and defuse aggressive situations
Understand the advantages of different conflict strategies
The programme is aimed at any level of staff who may experience conflict in their roles - within their organisation, within their team, with external agencies or customers. Please note it is not a course about dealing with physical aggression.
Achieving your goals at work often means gaining the help, co-operation and commitment of others both within and beyond your own organisation.
This one-day training event is aimed at middle managers working in library, information and archives services to help you:
Increase your personal influence and build working relationships
Develop an effective influencing strategy
Recognise the impact of your own style and approach on others
Express your views confidently and persuasively with a realistic outcome in mind.
Introduction to People Management
LIEM's one-day training event aimed at team leaders and operational managers working in library, information and archives services to help them:
- Be clear on their role and responsibilities in relation to managing people
- Develop a personal leadership style
- Performance manage in a way that motivates & gets the best from employees
- Identify actions to deal with their most significant challenge in managing employees
Managing for Excellent Customer Service in Libraries, Archives & Information Services
This course is for managers & team leaders responsible for delivering excellent customer service through their teams, to enable them to:
- Recognise the role of the manager in promoting & delivering excellent customer service
- Develop a strategy for improving customer service and managing expectations at an organisational and a local level
- Be pro-active in making systems more customer orientated
- Handle customer problems & complaints effectively
- Coach & support staff in developing & maintaining excellent customer service skills
Motivate, Learn, Lead
Motivate, Learn, Lead is LIEM's acclaimed cross-sectoral leadership programme for practitioners currently working at middle management level, in libraries, information services or archives, in the East Midlands.
The 2012/13 programme is being run by the Bridgford Consultancy; it began with an introductory half-day meeting on 5th December, 2012 and will be followed four full-day modules from January to April 2013
For more details about the programme see Motivate, Learn, Lead.
Promoting Reading - a practical introduction to reader development
Promoting Reading aims to introduce some of the key principles of reader development and offers practical ideas for how these techniques might be applied in an educational, healthcare or working environment. The training day is aimed at library staff working in higher and further education, 6th form colleges and schools, prisons and health organisations.
This stimulating, interactive and informal day will:
• Enable a greater understanding of the principles of reader development
• Motivate participants to develop this work in their own setting
• Encourage sharing of good practice to support further development
• Provide a range of techniques for engaging with readers
• Consider the impact of reading and how to evaluate effectively
This course was last run on February 27th 2013 and is to be repeated in May (fully booked)
Past course details: Promoting Reading - an practical introduction to reader development
Teaching Skills for Library staff
This course has been successfully run nine times to date (Dec 2012). It is aimed at staff who are working with young people, students, small groups of library users or staff to help develop skills in teaching and training by:
- Building on participants’ current experiences of teaching information skills in libraries and learning centres.
- Developing new skills and adapting to new learning environments to increase levels of information literacy amongst library users.
- Providing stimulating discussion and an excellent opportunity to share experiences.
- Giving practical tips for teaching library users, set within a theoretical framework of teaching and learning.
Previous development oportunities
All Change Please – Contemporary Issues in Document Supply
LIEM was delighted to work with the Forum for Interlending to deliver a joint workshop at the University of Leicester in January 2009. Over 40 participants from a variety of libraries across the region and beyond took part and the event was very well received. Speakers included Peter Robinson of the British Library, Tim Peacock of Derby University and Joan Bird of the British Geological Survey and there were workshops on Secure Electronic Delivery, International Document Supply and Music Performance Sets. It was an excellent example of partnership and collaboration between the two organisations and grateful thanks are extended to Linda Clark, Document Supply Manager at the University of Leicester, and her colleagues and to Rose Goodier, Chair of FIL, and members of the committee.
The British Library Bursary scheme
The British Library Travel and Research bursary awards were established in 2005, funded by the British Library, Libraries and Information East Midlands and the East Midlands Branch of CILIP. The funds have been used to support two awards to date. These were made to Lesley Phillips for her work on the history of the Old Theatre Royal in Chesterfield, and to Madeline Cox for her study of Nottinghamshire’s Astronomical Past. You can read more about their experiences in the article published in Impact in Spring 2008, Vol 11, No 1 pp 16 – 20 "Calling all studious and curious persons” The British Library Bursary Scheme.
In August 2007 the bursary fund was also used to cover the travel costs of fifteen members of staff from a wide range of libraries across the region for a one-day visit to the British Library in London.
The final two British Library Travel and Research bursary awards for East Midlands’ library staff have now been made. The awards, which were widely advertised across the region, attracted a strong field of applications and the winning two were selected by the British Library to go forward.
The bursaries have been awarded to Carol Barstow, Librarian of Bromley House Library in Nottingham and to Jon-Paul Carr, Northamptonshire Studies Manager for Northamptonshire Libraries. The awards will enable Carol and Jon-Paul to undertake a period of research at the London site of the British Library with the support and guidance of Dr Michelle Brown, former keeper of manuscripts at the BL.
Please note the scheme is now closed.
Further information can be read here:BL Bursary scheme
LIEM visit to RNIB in Peterborough
This visit on Thursday 22nd January 2009 aimed to provide a chance to explore behind the scenes and discover how the Royal National Institute of Blind People supports people living with sight loss. It included insight into:
Transcription of braille into foreign languages, mathematics and music, as well as the production of tactile images, maps and diagrams. (The largest braille production facility in Europe)
The RNIB’s famous Talking Book Service. Around 8,000 books a day are distributed, using the latest digital technology, to over 40,000 customers.
The warehouse, where products and information are dispatched around the world. Hundreds of everyday living products - from large button phones to liquid level indicators, braille publications to speaking clocks and watches are sold through Customer Services, or the online shop, as well as through local blind societies.
Volunteering teams: meeting some of the many volunteers who work in a wide range of roles.
An account of the visit written by participants Christina Raven-Conn and Val Sellars can be accessed here: Three cheers for J.K.Rowling
Supporting the curriculum with Local Studies and Heritage Resources
The Schools Library Service for Derbyshire and Derby was the venue for this training event for colleagues from libraries, museums and archive services in November 2010.
The day aimed to enable staff working with local studies resources to produce relevant materials and activities to make these more accessible to children and to meet the needs of the National Curriculum; to help develop outreach/in-house sessions which are relevant to schools and to deliver lively and enriching sessions for children, and to provide participants with an opportunity to share experiences and good practice with regional colleagues.
This lively event included presentations from Ruth Gordon, Local Studies Development Librarian for Derbyshire, Chris Weir, Senior Archivist at Nottinghamshire Archives, Denise Pritchard, Manager of the Schools Library Service, Christina Raven Conn, Librarian – Local Studies and Social Inclusion, Nottingham City and Ruth Sharpe, Enquiry Service Co-ordinator, Derbyshire.
Copies of some of the presentations and worksheets highlighted during the day are attached below.