Training and development programme

Information about LIEM's 2010-11 training and development programme can be accessed below. Further course-specific details, including booking forms and availability of places can be accessed through LIEM's home page in the 'News and Events' section.

 If you would like to be contacted when places become available for a specific course, please contact us.

Delivering Excellent Customer Service

The quality of customer service is an essential element in an organisation’s reputation and success.  LIEM  offers a one-day training event aimed at staff working in library, information and archives services to help them:

•  Gain confidence and skills in dealing with internal and external customers
•  Build a rapport with customers and get to the root of an enquiry or problem
•  Follow best practice when making and receiving calls
•  Be assertive in managing a situation and achieving solutions
•  Present a positive image of their organisation at all times

A date for this course in the autumn term 2010 will be announced soon.

Handling conflict situations

Do you face conflict situations during your work and want to learn how to resolve these constructively?  This one-day training event for library, information and archive services staff will help you to:

• Understand why conflict occurs and recognise the signs
• Assess the risk before taking any actions
• Manage your emotional reactions and cope with others’ emotions and behaviours
  
• Know how to act assertively and defuse aggressive situations
• Understand the advantages of different conflict strategies

The programme is aimed at any level of staff who may experience conflict in their roles - within their organisation, within their team, with external agencies or customers. Please note it is not a course about dealing with physical aggression.

Influencing skills

Achieving your goals at work often means gaining the help, co-operation and commitment of others both within and beyond your own organisation.  
LIEM is offering a one-day training event aimed at middle managers working in library, information and archives services to help you:

• Increase your personal influence and build working relationships
• Develop an effective influencing strategy
• Recognise the impact of your own style and approach on others
• Express your views confidently and persuasively with a realistic outcome in mind

Managing Change

LIEM offers this one-day training event aimed at team leaders and operational managers working in library, information and archives services to help them:

• Recognise and understand responses to change
• Communicate changes in a clear and constructive way
• Gain greater commitment to change by involving staff and encouraging feedback
• Identify actions they can take to support people through change
• Develop a plan to support their organisational change.

A date for this course in the autumn term of 2010 will be announced soon..

Motivate, Learn, Lead

Motivate, Learn, Lead is a cross-sectoral leadership programme for library and information service practitioners, currently working at middle management level, in the East Midlands.

The 2010/11 programme is once again run by the Bridgford Consultancy and began with an introductory half-day meeting on Monday 6th December, 2010 then four full-day modules from January to April 2011. The closing date for nominations is Friday 1st October

For more details about the programme see Motivate, Learn, Lead.

Teaching Skills for Library staff

This participatory one-day LIEM course is aimed at staff who are working with young people, students, small groups of library users or staff to help develop  skills in teaching and training by: 

• Building on participants’ current experiences of teaching information skills in libraries and learning centres.
• Developing new skills and adapting to new learning environments to increase levels of information literacy amongst library users.
• Providing stimulating discussion and an excellent opportunity to share experiences.
• Giving practical tips for teaching library users, set within a theoretical framework of teaching and learning.

The next course is to be held on Wednesday, 8th December 2010 .

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