Knowing Me … Knowing You an introduction to effective communication within teams


Knowing Me … Knowing You
an introduction to effective communication within teams
New Date to be announced shortly

Do you work as part of a team? Do you work with volunteers? Do you need to better communicate with colleagues, managers and volunteers?
Would you like to understand & develop your own style?
Do you need to understand the styles of other team members?
It doesn’t matter who you are communicating with – what level they work at or you are working at – we all need to understand different styles of
communication and working practices.
As one previous participant said: “If only I’d known all this years ago…!
The Jigsaw Discovery Tool
Using the Jigsaw Discovery Tool we will have a really interactive day
exploring and developing skills to benefit you in your team role.
See full details here.
Book your place using this application form.
Any questions?

What is the Jigsaw Discovery Tool?

Increase personal effectiveness and transform business performance
using neuroscience. The Jigsaw Discovery Tool is a unique behavioural
profile tool which uses brain science to enhance personal effectiveness
and increase the performance of the organisation.

Unlike traditional profiling tools, there are no questionnaires forcing
people into either/or choices. The Jigsaw Discovery Tool recognises that
people can and do exhibit opposite behaviours, for example the way in
which people behave at home is often very different from the way they behave at work.

The Jigsaw Discovery Tool takes the learning beyond the point where
many traditional tools stop. It answers the “so what”. People are not leftwondering how the learning can be used and because the Jigsaw
Discovery Tool uses some of the latest evidence in brain science – the
learning actually sticks.
How will this help team work?

Using the tool we will look at our own individual preferences and
behaviours and then we will look carefully at what you know about your
team members and what strengths and weaknesses need developing andwhat tools we need to do that.  Often the only issue in teams is a lack of
understanding of how we work within our different individual strengths.  Using the tool we learn how to identify what is really causing problems in a relationship and how we can make strong connections by tailoring our
actions and words to accommodate the personality styles of others.  In
the words of one previous participant: 
‘I just wish I’d known all this year’s ago!’

The Jigsaw Discovery Tool encourages us to think clearly about what we
do and say and learn more about how our brain impacts all our learning
and our behaviour  – so come along and find out more about making our working lives more effective.


Latest training opportunities announced

The latest list of training courses has just been released and is available in our newsletter.  We are excited to be running the Art of Influence and Conflict Resolution by Diana Edmonds again in June.  Ned Potter is coming back in July to do his amazing presentation skills course – definitely not one to miss!  Then in October we are laying on a new course on how to ensure you deliver really exciting, fun and memorable training when you deliver training yourselves.  November will see the return of Teaching Skills for Library Staff and in February we are having an exchange of experience session with great speakers to look at how we can better engage young people in reading.

Finally in this batch there will, of course, be a further Motivate, Learn, Lead programme for middle managers and aspiring leaders.  The 12th programme is almost complete and we will release the information for applications to the 13th programme in June.

So much to look forward to and we look forward to seeing everyone who attends.  Come along and enjoy learning really relevant and exciting new skills.

If you have any queries please contact Carol



Motivate, Learn, Lead

A cross-sectoral leadership programme for middle managers in the East Midlands

Libraries and Information East Midlands is once again offering an opportunity to develop leadership and influencing skills and to network with library, information and archives colleagues in the East Midlands through its Motivate, Learn, Lead cross-sectoral leadership programme.

Twelve places are available on the programme which is specifically designed for practitioners at middle management level. There are four one-day modules with an introductory half day session, which will take place from November 2017       to March 2017.  A further half day review session may be held in autumn 2018.


 The programme aims to bring together staff from different sectors in the East Midlands to develop their personal leadership and influencing skills and to enhance understanding and networking across the sectors.

 Specific objectives are to:

 Build personal confidence to provide leadership during times of change

  • Create a better understanding of self and the impact of one’s own leadership style and behaviours
  • Develop skills to motivate and influence team members, colleagues and partners during challenging times
  • Know how to empower, coach and develop team members and colleagues to achieve results
  • Use creative approaches to encourage fresh thinking and service improvements
  • Develop partnership and advocacy skills in the libraries context, supporting the cross sectoral agenda


The programme will be facilitated by Diana Edmonds of Bridgford Consultancy. Bridgford Consultancy works with organisations – in the public, private, and not- for-profit sectors – to develop leadership, team-working and customer service.

Diana has considerable experience of delivering development programmes for library, information and archive services colleagues on many occasions. She is passionate about the importance of people development in achieving organisational success.

The emphasis will be on personal learning and the development of skills and a variety of training methods will be used including questionnaires, discussions, small and large group activities, presentations, team coaching and more. Whilst stretching and challenging course participants, Diana makes a point of adapting to the group, helping people feel at ease and importantly, ensuring they enjoy the programme!


 The sessions will be held in a variety of library venues to allow participants to see different services.  All venues will be near mainline rail stations and on bus routes and will be around the East Midlands region.  Although venues have been booked changes may be made to reflect the needs bases of participants.


Introductory  half day session Tuesday 14th November 2017

Nottinghamshire Archives

12.30 – 4.30
Module 1 Leading people through change Thursday 7th December 2017

Newark Library

9.30 – 4.45
Module 2

Team development

Monday 8th January 2018

Loughborough Library

9.30 – 4.45
Module 3 Motivating team members Monday 5th February 2018

West Bridgford Library

9.30 – 4.45
Module 4 Partnership and Advocacy Friday 23rd March 2018

Derby Hospital or Nottinghamshire Archives

9.30 – 4.45
Review Session September 2018 To be agreed with participants Half day
Coffee/ tea will be available from 9.15 on each full day and lunch will be provided.


 The programme is heavily subsidised by LIEM and the cost per participant will be £350 for LIEM member organisations and £450 for non-members. Member organisations will get priority over places.


 All participants will meet the following criteria:

  • Have experience of leading people and/or services either through line management or project work
  • See themselves as future leaders
  • Be employed in library, information or archives work in the East Midlands
  • Have the commitment and ability to put their learning into practice
  • Be willing to commit time to pre and post module work through reading and sharing information/experiences with other participants
  • Have commitment to attend all sessions
  • Have the support of their manager and be able to identify someone who will act as their

Participants must be able to attend all sessions.


 Please complete the application form including an endorsement from an appropriate, named, senior manager which shows how you will be given support before, during and after the programme.

Applications must reach LIEM by email attachment, to by Wednesday 18th October 2017.

All applications will be acknowledged and the offer of a place on the   programme will be confirmed by 1 November 2017 after consideration by the Steering Group. Please keep all the dates clear until that date.

If you would like any further information about the programme please contact the Steering Group via Carol Brooks, LIEM Training Co-ordinator on 07970 188079 or at


New from LIEM

Motivate, Learn, Lead ‘Hybrid’

Nosey on in to find out more…

Motivate, Learn, Lead is in its 15th year! And it changes to meet the needs of each cohort! So this year we are delivering our first ‘Hybrid’ course – some face to face and some online sessions to meet the needs that have become apparent through the last couple of years. So why not look at our new outline to see how it can fit for you.

Applications are now invited for an exciting re-designed virtual programme to meet the needs of leadership during these challenging times. A series of both face to face & virtual workshops to develop your personal leadership skills – manage change and disruption, motivate colleagues with different perceptions and needs, creatively adapt your service offering and be an advocate for your organisation.
During the 6 month programme, there’s the opportunity to network with and learn from colleagues in parallel or different sectors.
What’s included:

‘Meet & Greet’ session to introduce the course and the online platform

2 x half -day virtual workshops – fully involving and interactive facilitation in a small group

2 x full day face to face workshops so you ca really get to know your colleagues

Reference materials and workbook to support learning outcomes and personal development

Trainer and peer support for individual projects to extend your learning and be of value to your supporting organisation

A review meeting with a ‘creativity’ element to share and consolidate new understandings and skills

Cost £450 for LIEM Members; £660 for non-LIEM Members


Closing date for Applications: 15th October 2021
The course will start from 16th November 2021

Exciting new courses for 2021

Re-engaging Library Customers.
28th May 2021 : 10-11.30 on Zoom
We all know that the pandemic period has impacted our customers – some to more engagement and some to less! Ash Charlton will lead us in identifying the issues and solutions for re-engaging customers as life starts to return to our new ‘normal’. Across all sectors we know that for some people re-engaging will be stressful and for some deemed as ‘pointless’.

Working from Home – Planning for Productivity.
7th June 2021 : 10-11-30 on Zoom Free offer for LIEM Members
The Problem Working from home is easy to do for a short time, but in the long term most people experience problems with motivation and isolation. They also often need to deal with difficult domestic issues of distractions and workspace.
The Solution Homes are unique, so we look at a range of problems. These can be categorised in 4 main areas: planning, distraction, motivation and contact.
Presenting Your Library.
14th June 2021 : 09.30-13.00
This event is ideal for front-line workers and for volunteers in Community Managed libraries.
Half-day, online, introductory level course how to present your library, with trainer Kay Ecclestone.Gain confidence in promoting your service in person and online . Investigate the communication cycle and how to identify your target audience(s), match your message to your audience and choose the best medium for your message and your audience.
10 Tips for the Perfect Pitch.
16th September 2021 : 10.00-11.15
A great idea is nothing if nobody believes in it. How to identify what’s dazzling about your idea then craft that into a simple but irresistible pitch.
Ten Tips for the Perfect Pitch offers practical advice that will help you work out what you need to tell others about your idea to really make it memorable. How can you present your proposal so it resonates with your audience and gives you the best possible chance of
bringing to life?
Spaces still available – Creating and Marketing with Video in libraries
Thursday 20th May 2021 – 10.00 – 13.00
This hands-on workshop focuses on creating videos in a variety of styles, using a variety of tools.We’ll talk about the importance of video marketing and how to use video effectively in how-to guides and introduction. We’ll look at examples of great library videos. We’ll discuss the different available platforms, including YouTube, Vimeo, Instagram and Twitter, and how to increase your following and increase engagement, as well as analysing impact.There will be time to try out various freely available video-creation software, including PowToon, and using PowerPoint to create screen-capture and other video types.
(Please be reassured that participants won’t need a camera or a mic for this session, although they’re welcome to use them; we’ll be trying out camera-free ways to create video.)
For full information on all these courses see our Newsletter
Ask a question

‘Virtual bite-size’ from LIEM: Learning events during Coronavirus lockdown

Free of charge to staff working for LIEM member organisations

During this difficult period LIEM wishes to support members by offering free access to bite-size (virtual) learning events to enable your continued personal development. 

We are initially offering the following programme of events:

Thurs 23 April 2020

10.00-12.00        Facilitating virtual meetings: top tips

14.00-16.00         Coaching with the GROW technique

Friday 1 May 2020

10.00-12.00        Focus your energy

14.00-16.00         ‘Saying No Nicely’ – assertiveness techniques

Thursday 7 May 2020

10.00-12.00        Coaching with the GROW technique

14.00-16.00         Facilitating virtual meetings: top tips

Thursday 14 May

10.00-12.00        ‘Saying No Nicely’ – assertiveness techniques

14.00-16.00         Focus your energy

Each session will be 2 hours with a short break in the middle.

Virtual classroom is as near as you can get to a face-to-face event, learners connect on-line and participate fully with the facilitator. The bite-size sessions will be short, sharp and effective! Each session will have a maximum of 8 participants.

Your facilitator, Diana Edmonds, of Bridgford Consultancy, is accredited as an on-line facilitator by the Learning & Performance Institute.

Sessions are hosted on Cisco WebEx and Diana will provide guidance on how to join.

For non-LIEM members, places are available at a cost of £30. If sessions are over-booked we will allocate places as fairly as possible. Further sessions may be arranged depending on demand.

Note: If attending during working hours, please gain permission from your line manager.


New 2020 Training Programme

Book now for our forthcoming courses…

Better Social Media for Libraries, Archives & Museums: Twitter, Blogs and Instagram’

Monday 13th January 2020 –De Montfort University, Leicester.                        10 am to 4.30 pm

Social Media provides essential marketing, communications and networking opportunities in today’s digital workplace, but what can you do to elevate your library or information service to a higher level of stakeholder engagement? This course is ideal if you are reaching a social media plateau and want to take your organisation’s use of social media to the next level.

Full details      Booking form

If you have any queries please contact Carol

Leading a 21st Century Library, Information, Archives or Museum Service

Friday 14th February 2020 – Beeston Library 10.00 – 16.00

Moving from Middle to Senior Leadership of a 21st Century Library Service takes more sill than just being able to manage people!  In this course we look at some of the other skills needed such as

  • Measuring the Impact of Services
  • Leading a Service in Transition
  • Developing Business Cases
  • Strategic Thinking

This one day course will bring in leaders in our modern services to share their expertise and allow you to consider how you can develop these skills most effectively for your situation whatever sector of Libraries or Information Services you are in – or want to move into.

Any Questions? Contact:

Costs including refreshments and lunch: £75 (LIEM Members) £85 (non LIEM Members)

Venue: Beeston Library, Foster Avenue, Nottingham. NG9 1AE

Booking Form

Teaching Skills for Library Staff

Tuesday 21st April 2020 – Leicester Creative Business Depot              9.45 – 4.30 

The course which aims to build on participants’ current experiences of teaching information skills in libraries and learning centres, offers stimulating discussion and an excellent opportunity to share experiences.  If you are working with young people, students, small groups of library users or staff this course will help you develop your skills as a teacher and trainer.

Full details                 Booking form

Not in my Pay Grade – Working effectively with Volunteers

Date to be arranged

Full details to follow shortly.  To express an interest contact Carol

Motivate, Learn, Lead 2019

It’s back… Motivate, Learn, Lead 2019.

Probably the best value Middle Management course available. Four full day modules and an online Virtual Classroom plus a half day review session to seal the learning – and all for only £400 (£600 for non-members).

Why do the Motivate, Learn, Lead course?  Aside from vastly improving your abilities and responses within your current work, Motivate can help your career progression.  One previous participant said:

“I have just got a new job … Motivate, Learn, Lead definitely helped me get the new job as some of the interview questions were about Influencing stakeholders and Motivating staff.”

This is the power of the course – a really practical way to develop your management skills.  

The course is aimed at middle management level for managers of teams or services.  Run over four full days and with a two hour Virtual Classroom in the middle, the course is both intensive and fun.  At the end, for the Review session, participants will work in teams to present their learning on their chosen subjects.


Any questions? Contact Carol on

Courageous Conversations

Courageous Conversations – CANCELLED

Thursday 26th September 2019 – West Bridgford Library – 09.30-16.30

A ‘courageous conversation’, positive and diplomatic in approach, yet handled clearly and assertively, can be what’s needed in certain interactions with customers or colleagues, within or from outside the organisation. This session provides tips and techniques with opportunities for practice and feedback.

 Learning Outcomes

As a result of this training you will be clear on:

  • What is a courageous conversation and when’s the best time
  • Structuring the conversation to achieve a positive outcome
  • Techniques for making your case, delivering difficult messages and handling objections
  • Ways to handle your own emotions
  • The importance of seeking support

The programme will cover:

  • What’s your communication style?
  • Your challenging conversations
  • Visual, vocal, verbal – assertive behaviour – refresher
  • Delivering difficult messages
  • Handling objections using TAA
  • Practice
    • Delivering difficult messages
    • Handling objections
  • Managing your own emotions

There will be a small amount of pre-work to enable you to get the most from the workshop.

Your Facilitator

Diana (Edmonds) is looking forward to working with the team. Diana regularly works with teams and individuals to facilitate the use of behavioural techniques for effective influencing and conflict resolution. Her style is informal and involving.

The Venue:

West Bridgford Library, Nottingham, NG2 6AT

Costs: £130 (LIEM members) £170 (non-LIEM members)

Any questions?  Contact Carol

Application Form

Better Social Media for Libraries: Twitter, Blogs and Instagram

“Fantastic! The hands-on exercises were useful – not only did they help the learning to sink in but they encouraged us to think about real workplace-based ways in which tools could be used. The content was all very relevant because you had investigated what we already do/use. It all felt new and exciting.”


Social Media provides essential marketing, communications and networking opportunities in today’s digital workplace, but what can you do to elevate your library or information service to a higher level of stakeholder engagement? This course is ideal if you are reaching a social media plateau and want to take your organisation’s use of social media to the next level.

Who should attend?
All digital librarians, IT and information professionals who use Twitter, Instagram and/or blogs on behalf of their institution, and who want to explore beyond the basics of what these tools are and why to use them; focussing on how to use them more strategically, efficiently and effectively.

The course – led by Ned Potter, a social media consultant and trainer with an intimate understanding of how social media should be used in the workplace – addresses:

*Key social media platforms, how they work and how to use them effectively
*Building social media networks, increasing your following and increasing engagement
*Managing multiple social media platforms
*Measuring and analysing impact

Full details

Application form

Any Questions?

If you would like to receive our regular newsletters with information on upcoming courses please sign up here

2019-2020 Training Programme

Don’t let the sun set before you book for our exciting new courses…

Now is the season for bidding for your training and getting it fixed into your budgets – so here is an advance list of the topics we aim to cover this year:

Knowing Me…Knowing You – an introduction to effective communication  within teams

Detailed information Application form

Better Social Media for Libraries  – Waiting list available
Thursday 20th June 2019 – Leicester Central Library 9.30 – 4.30 
Detailed informationApplication form

Courageous Conversations for LIS professionals
26th September 2019 – Nottinghamshire Archives 9.30 – 4.30
Detailed informationApplication form

21st Century LIS Leadership– coping with the political dimension
October – further information to follow

Teaching Skills for Library Staff
Tuesday 12th November 2019 – Leicester Creative Depot 9.45 – 4.30
Booking forms available shortly

Motivate, Learn, Lead – the outstanding cross-sectoral leadership course for Middle Managers in the Library & Information Sector
December 2019 – September 2020
Application forms will be available in June

Change! The ever present challenge
January 2020 – further information to follow

Not in my pay grade! – Working effectively with Volunteers in the Library & Information Sector
Friday 14th February 2020 – further information to follow  
Any questions? Contact Carol

Spring Training Programme

Libraries and Information East Midlands announce the new Spring programme of events – open to library staff throughout the UK. 

Three new events are timetabled:

Teen Dream

15th February 2019, Beeston Library, Nottinghamshire.

Keeping teenagers reading is a universal challenge faced by libraries and parents alike.
This is a new style programme with a wide range of sharing from different librarians on how they have managed to engage teenagers in reading whether in public, school or FE libraries. 
We have deliberately kept the prices of this course very low to encourage people to share.  The day will run from 10-4 and although refreshments will be provided each participant will need to bring their own lunch to share as they network.

See full programme here
Complete this application form to book your place.

Knowing Me … Knowing You – an introduction to working with teams

Friday 22 March 2019 – Nottinghamshire Archives

Are you fairly new into working with teams?  Need some real revelations into how individual people thin, how to work most effectively with them and how team dynamics can be developed? 
Using the Jigsaw Discovery Tool we will have a really interactive day exploring and developing skills to benefit you in your team role.

See full details here.
Book your place using this application form.

Teaching Skills for Library Staff

5th April 2019 – Leicester Creative Depot

This course, which aims to build on participants’ current experiences of teaching information skills in libraries and learning centres, offers stimulating discussion and an excellent opportunity to share experiences.    

See full details here.   Book your place using this application form.        

To see this information and sign up for our newsletter go to